Terms and Conditions
Update date: May 09, 2025 Acceptance of the Terms of Use

These Terms of Use are entered into by and between you and Soopra ("Company," "we,", “our”,or "us"). They govern your access to and use of our online platform, including any content, functionality, and services offered on or through soopra.ai ("Soopra"), whether as a guest or a registered user. Please read the Terms of Use carefully before using Soopra. By accessing or using Soopra, you agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use Soopra. If you are under 18, you may only use Soopra with the prior consent of your parent or legal guardian. Please ensure your parent or legal guardian has reviewed and discussed these Terms with you before you start using Soopra.

  1. Eligibility and Account Registration: Users must be at least 16 years old to create an account. Users must provide accurate and truthful information during registration.Users are responsible for safeguarding their account credentials and are fully responsible for all activities under their accounts. To access Soopra or some of the resources it offers, you may need to create an account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your account and agree to notify us immediately of any unauthorized use or security breach. We have the right to disable any user name, password, or other identifier if we believe you have violated any provision of these Terms of Use.
  2. AI Personas/AI Agents: Soopra allows users to create AI personas that represent their expertise and engage with others. You understand and acknowledge that AI personas may not always accurately represent the expertise they are intended to simulate, and their actions and statements are for informational purposes only. You should not rely solely on any statements, representations, or information provided by AI personas for decision-making in personal, financial, medical, or legal matters. Soopra disclaims any responsibility or liability arising from your reliance on AI personas or their actions or statements. Details are listed in “Ownership of AI Personas” section.
  3. Content and Community Guidelines: Users may create, share, and interact with AI-generated content, AI expert responses. Content must comply with community guidelines and must not include as listed in the section “Prohibited Activities”
  4. AI-Generated Content and Expert Verification: AI-generated responses are designed to provide insights but may not always be accurate or complete.Experts may verify AI responses for enhanced credibility, but users are encouraged to conduct their own due diligence before acting on any information. Soopra Ask does not guarantee the accuracy of AI-generated or expert-verified responses.
  5. Accessing Soopra and Account Security: We reserve the right to discontinue or alter Soopra, and any content we provide, at our sole discretion without notice. We will not be liable if any part of Soopra is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Soopra, or the entire platform. To access Soopra or some of the resources it offers, you may need to create an account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your account and agree to notify us immediately of any unauthorized use or security breach. We have the right to disable any user name, password, or other identifier if we believe you have violated any provision of these Terms of Use.
  6. Ownership of AI Personas: As between the Company and you, you retain full ownership of the AI personas you create on Soopra, unless otherwise specified. This ownership includes:
    1. Intellectual Property Rights: You hold all intellectual property rights associated with your AI personas. Soopra will not use your AI personas or content provided for persona development to train or enhance our or any third-party models without your consent.
    2. Access Permissions: You control how your AI persona is accessed and can grant, modify, or revoke access permissions at your discretion.
    3. Persona Permissions: You can only create an AI persona of yourself or someone you have written permission to create their Soopra. Failure to comply with this rule will result in immediate suspension from the Soopra platform.
  7. Acceptable Use Policy
    1. Introduction: Welcome to Soopra! We are committed to creating a positive, safe, and productive environment for all users who interact with AI personas on our platform. This Acceptable Use Policy ("Policy") outlines the rules and guidelines for interacting with AI personas to ensure a respectful and constructive experience for everyone. By using Soopra, you agree to abide by this Policy.
    2. Purpose: The purpose of this Policy is to:
      1. Promote a safe and respectful environment for all users interacting with AI personas.
      2. Prevent misuse or abuse of AI personas and the Soopra platform.
      3. Protect the integrity of AI personas and ensure they are used in a manner consistent with Soopra's mission to provide valuable, educational, and professional interactions.
    3. Scope: This Policy applies to all users who interact with AI personas on the Soopra platform, including but not limited to:
      1. Individuals seeking information, advice, or support from AI personas.
      2. Experts managing their AI personas and their interactions with users.
    4. Acceptable Use Guidelines: Users interacting with AI personas on Soopra are expected to:
      1. Respectful Communication:
        1. Engage with AI personas in a respectful and courteous manner.
        2. Refrain from using offensive, abusive, or harassing language.
        3. Avoid making discriminatory, hateful, or defamatory remarks.
      2. Responsible Content Sharing:
        1. Do not share or request sensitive personal information such as credit card details, passwords, or social security numbers.
        2. Avoid uploading or sharing content that is illegal, harmful, or violates the rights of others.
      3. Appropriate Use of AI Personas:
        1. Use AI personas for their intended purposes, such as seeking information, advice, or support.
        2. Do not exploit AI personas for malicious activities, such as attempting to manipulate or deceive other users.
        3. Avoid spamming, flooding, or overloading AI personas with excessive or repetitive queries.
      4. Compliance with Laws and Regulations:
        1. Adhere to all applicable local, state, national, and international laws and regulations while using Soopra.
        2. Do not use AI personas to promote or engage in illegal activities, including but not limited to fraud, phishing, or distribution of malware.
      5. Intellectual Property:
        1. Respect the intellectual property rights of Soopra and others.
        2. Do not use AI personas to distribute, share, or promote content that infringes on the copyrights, trademarks, or other intellectual property rights of others.
  8. Prohibited Activities: Users are strictly prohibited from engaging in the following activities while interacting with AI personas on Soopra:
    1. Harassment and Abuse:
      1. Engaging in any form of harassment, abuse, or threats directed at the AI persona, other users, or Soopra employees.
      2. Using language or content that promotes violence, hatred, or discrimination.
    2. Malicious Use:
      1. Attempting to exploit vulnerabilities or flaws in the AI persona or Soopra platform.
      2. Engaging in activities that could harm the AI persona, Soopra platform, or its users.
    3. Inappropriate Content:
      1. Sharing or soliciting sexually explicit, violent, or otherwise inappropriate content.
      2. Using AI personas to engage in discussions or activities that violate community standards or norms.
    4. Misrepresentation:
      1. Impersonating other users or Soopra employees.
      2. Falsely representing the AI persona’s identity, qualifications, or expertise.
    5. Data Mining and Automated Interactions:
      1. Using bots, scripts, or automated tools to interact with AI personas.
      2. Attempting to extract data or information from AI personas for unauthorized purposes.
  9. Enforcement and Consequences: Soopra takes violations of this Policy seriously and will enforce the following measures for any breaches:
    1. Warnings:
      1. Issuing warnings to users who violate the Policy, providing an opportunity to correct their behavior.
    2. Account Suspension or Termination:
      1. Temporarily suspending or permanently terminating user accounts that engage in repeated or severe violations of this Policy.
      2. Users whose accounts are terminated due to Policy violations will be permanently removed from the Soopra platform and will no longer have access to its services.
    3. Access Restrictions:
      1. Restricting or limiting a user's ability to interact with AI personas or access certain features of the Soopra platform.
    4. Legal Action:
      1. Reporting illegal activities to law enforcement authorities and pursuing legal action where appropriate.
    Note: Any user found to be in severe violation of this Policy will be immediately removed from the Soopra platform without notice and permanently barred from accessing the platform in the future.
  10. Reporting Violations: Users who encounter or witness any behavior that violates this Policy are encouraged to report it to Soopra's support team at support@soopra.ai. All reports will be reviewed and addressed promptly and confidentially.
  11. Modifications to the Policy: Soopra reserves the right to modify this Policy at any time. Any changes will be communicated to users through the Soopra platform or via email of the effective date of any changes. Continued use of the platform after modifications have been made constitutes acceptance of the updated Policy.
  12. Contact Information: For questions or concerns about this Policy, please contact Soopra support at support@soopra.ai
  13. By interacting with AI personas on Soopra, you acknowledge that you have read, understood, and agree to abide by this Acceptable Use Policy.
  14. Payment and Fees: Certain services may require payment. By using paid services, you agree to the pricing and payment terms made available on Soopra, which are subject to change. Subscriptions renew automatically unless canceled.
  15. Termination: We may terminate or suspend your access for violating these terms or for any reason at our discretion. You will be notified of the termination, and your data will be handled according to our Privacy Policy.
  16. Limitation of Liability: Soopra is provided "as is" without warranties. We are not liable for any damages arising from your use of the platform.
  17. Governing Law: These terms are governed by the laws of state that Soopra operates in, and any disputes will be resolved in the courts of California, USA.
Subscription Plans and Billing

  1. Subscription Tiers: Soopra offers multiple subscription tiers (Beginner, Standard, Premium, Ultimate), each with its own set of features, AI persona chat responses /chat limits, and pricing. By selecting a subscription plan, you agree to the terms and conditions specific to that plan, as outlined during the signup process.
  2. Billing and Payments:
    1. Subscription fees are charged on a recurring basis (monthly or annually, as selected).
    2. You authorize Soopra to charge your payment method automatically at the start of each billing cycle unless you cancel the subscription before the renewal date.
    3. All payments are non-refundable, except as required by applicable law.
  3. Auto-Upgrade Policy for Chat Limits:
    1. If you exceed 97% of your chat limit in your current subscription plan, Soopra will automatically upgrade your account to the next subscription tier to ensure uninterrupted service.
    2. You will receive notifications at key thresholds (60%, 70%, 80%, 90%, and 97%) to keep you informed of your usage.
  4. Changes to Subscription Plans:
    1. Soopra reserves the right to modify subscription plans, features, or pricing at any time.
    2. You will be notified of any changes to your plan and provided the opportunity to accept the changes or cancel your subscription before they take effect.
  5. Cancellation Policy:
    1. You may cancel your subscription at any time by contacting us at support@soopra.ai. Cancelations take effect at the end of the current billing period.
    2. Downgrading to a lower plan is permitted but will take effect at the start of the next billing cycle.
  6. Account Suspension for Non-Payment:
    1. Failure to update payment information or pay subscription fees will result in account suspension after a grace period of 7 days. During suspension, access to paid features will be restricted until the outstanding balance is cleared.
  7. Free Plan Limitations:
    1. Users on the Beginner (Free) Plan have access to limited features and chat usage (50 chats/month).
    2. Upgrading to a paid plan unlocks additional features and higher usage limits.
  8. Ultimate Plan Limitations:
    1. While the Ultimate Plan offers the most advanced features and scalability, the "unlimited AI Persona Chat Responses" benefit is subject to a fair usage cap of 50,000 AI persona chat responses per month.
    2. This cap ensures optimal platform performance and a fair experience for all users. If usage consistently exceeds this limit, Soopra may recommend an enterprise plan or further review your usage needs.
Privacy Policy

  1. Information We Collect:
    1. Soopra collects personal information such as name, email address, payment information, and usage data when you create an account, subscribe to a plan, or use the platform.
    2. We may also collect data related to your interactions with your AI persona, including chat history and uploaded content, to improve the accuracy and performance of the service for you.
  2. How We Use Your Information:
    1. Personal information is used for account management, subscription processing, and to provide tailored features and services.
    2. Interaction data is used to improve the AI persona’s capabilities, including personalization, analytics, and performance optimization.
    3. We do not sell or share your personal information with third parties for marketing purposes.
  3. Data Protection:
    1. All data is encrypted during transmission and storage to protect your information.
    2. We adhere to industry best practices and applicable regulations (e.g., GDPR, CCPA) to ensure the privacy and security of user data.
  4. Your Control Over Data:
    1. You can review and update your account information at any time through your account by clicking update profile.
    2. Users can request to delete their account and associated data by contacting support@soopra.ai.
  5. Third-Party Services:
    1. Payment processing is handled by secure third-party providers. We do not store your full payment details.
    2. Integration with external platforms (e.g., YouTube, Twitter) is optional and subject to the terms of use and privacy policies of those platforms.
  6. Cookies and Tracking:
    1. Soopra uses cookies and similar technologies to enhance your user experience, analyze usage, and deliver personalized services.
    2. You can manage cookie preferences in your browser settings.
  7. Updates to Privacy Policy:
    1. This Privacy Policy may be updated periodically. Any significant changes will be communicated to users via email or platform notifications.
Changes to the Terms of Use:

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when posted and apply to all access to and use of Soopra thereafter. Your continued use of Soopra following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access Soopra so you are aware of any changes, as they are binding on you. By using Soopra, you acknowledge that you have read, understood, and agree to these Terms of Use.

Contact Information:
For questions or concerns about these Terms of Use and privacy policy, please contact Soopra support at support@soopra.ai